![]() Resolves such problems quickly and within guidelines established by the Company Handles transactions required to board the aircraft in a timely and efficient mannerĭeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Is responsible for overage or shortageĬhecks in baggage and Cargo. Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Works in a cooperative spirit to ensure the success of our Company Provides friendly service to and maintains positive relationships with all internal and external Customers Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. required and no current or future work authorization sponsorship available. citizenship or current authorization to work in the U.S. ![]() Shifts can include early mornings, late evenings, weekends, and holidays. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.Ī union-based role that includes working assigned shifts based on seniority. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. ![]() Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit*** Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck ** Opportunities for overtime and shift premiums.įly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Pay of $18.50 to $18.50 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. ![]()
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